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Acceptable Use Policy

Fresh Connects LLC · freshconnects.com

Effective date: October 11, 2026. This policy is part of the Terms of Service. It applies to everyone who uses Fresh Connects, including people who only text or call an ordering number.

1. Honest trading

You may not:

  • post false or misleading prices, availability, weights, origins, grades or product descriptions;
  • misrepresent your business, your licenses or permits, or your authority to act for a business;
  • enter a seller's permit or resale number that is not yours or not valid;
  • place orders you do not intend to accept or pay for, or accept orders you do not intend to fill;
  • manipulate the public price ranges, for example by posting prices you do not actually offer; or
  • use another user's price list or customer information for anything other than your own transactions with that user.

2. Lawful goods and services only

You may list and order only goods and services that are legal to sell where they are sold and delivered. Without a separate written agreement with Fresh Connects, you may not use the Service to sell:

  • alcohol, tobacco, nicotine or vaping products, cannabis or hemp-derived THC products;
  • prescription drugs, controlled substances or regulated medical devices;
  • weapons, ammunition or explosives;
  • recalled, adulterated, misbranded or stolen goods; or
  • any product that requires a license you do not hold.

3. Messages and calls

You may not use any Fresh Connects number, text, call or e-mail feature to:

  • contact anyone without the consent the law requires, or after they have opted out;
  • send promotions to anyone who has not opted in to them;
  • upload purchased, rented, scraped or shared contact lists;
  • send content about sex, hate, violence, firearms, alcohol, tobacco, cannabis, gambling, debt relief, loans or other topics carriers restrict;
  • send phishing, spam or misleading messages, or hide who is sending them;
  • send texts from shortened links on public URL shorteners such as bit.ly, which carriers filter; or
  • harass, threaten or abuse any person, including Fresh Connects staff or a seller's staff.

4. Security and fair use

You may not:

  • access another user's account or data without permission, or try to get around roles, two-factor authentication or rate limits;
  • probe, scan or test the Service's security without our written permission;
  • upload malware or harmful code;
  • scrape, crawl or bulk-download data, or use bots to place orders or create accounts;
  • interfere with the Service, our carriers or other users, including by flooding the ordering lines; or
  • try to make the automated assistant reveal other users' data, ignore its instructions, or produce harmful output.

5. Content

You may not upload or send content that infringes anyone's intellectual property or privacy, is unlawful, defamatory, obscene or hateful, or contains another person's personal information without permission. Product photos must show the actual product or be clearly labeled as representative.

6. Reporting

Report a violation to support@freshconnects.com. Report a security vulnerability to support@freshconnects.com with the subject "Security."

7. Enforcement

We may remove content, decline messages, pause a phone number, suspend or close an account, and report illegal activity to authorities. We usually warn first, but we may act immediately when a violation threatens users, carriers or the law. Accounts suspended for messaging violations may lose their assigned numbers.