SMS / Text Messaging Terms
Fresh Connects LLC · freshconnects.com
Effective date: October 11, 2026
1. The programs
| Program | Who gets texts | What they contain | How you join |
|---|---|---|---|
| Ordering line | Buyers who text a wholesaler's Fresh Connects number | Replies to your order texts, order confirmations and status updates, price lists you ask for | You text the number, or the wholesaler adds your number with your permission |
| Account texts | Fresh Connects account users who choose text codes or alerts | Sign-in codes and account notices | You choose text messages in your account settings |
| Seller promotions | Buyers who separately opted in to a wholesaler's promotions | Price lists, specials and deals | A separate opt-in. It is never required to order |
| Demo line (when offered) | People who request a demo on freshconnects.com | Up to 10 automated demo texts | You enter your number and tap "Text me" |
2. Consent
You agree to receive the texts of the program you join, by the method in the table. Texts may be sent with automated technology. Consent to promotional texts is never a condition of buying anything.
3. How often
Message frequency varies with your orders and account activity. Demo texts are capped at 10 per phone number.
4. Cost
Message and data rates may apply under your mobile plan. Fresh Connects does not charge you for texts. Ordering-line usage is billed to the wholesaler.
5. How to stop
Reply STOP to any message to stop texts from that number. We also accept STOP ALL, UNSUBSCRIBE, CANCEL, END and QUIT, or you can tell us by e-mail at support@freshconnects.com. You'll get one text confirming you're unsubscribed, and no more texts from that number. We honor opt-outs right away and always within 10 business days. To start again, reply START.
If you stop the ordering line, you can still order from the wholesaler on the web or directly.
6. Help
Reply HELP for help, or e-mail support@freshconnects.com.
7. Carriers
Supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
8. Wholesalers' responsibilities
A wholesaler that adds customer numbers, shares its Fresh Connects number or sends promotions through the Service must:
- get each customer's permission before adding the customer's number;
- get prior express written consent before any promotional text, keep a record of it, and give Fresh Connects a copy on request;
- never upload a purchased, rented or scraped list;
- tell Fresh Connects within one business day about any opt-out it receives outside the Service; and
- follow the Telephone Consumer Protection Act, carrier and CTIA messaging rules, and state law.
9. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with, or sold to, any third party. See the Privacy Policy at freshconnects.com/privacy.html.
10. Changes and contact
We may change these SMS Terms by posting a new version. Fresh Connects LLC · support@freshconnects.com