What Fresh Connects does.
The complete list: how orders come in, how they move, what happens to your prices, your money, your deliveries and your books. For produce, meat, beverage and grocery wholesalers, the businesses that buy from them, and the services that keep their kitchens running.
Every way your customers already order.
- A phone call. Your Fresh Connects number answers in English, Spanish or Arabic, reads the order back from your price list, asks delivery or pickup, and can hand the caller to your office.
- A text. "4 cs roma, 2 romaine for tomorrow" becomes a typed-up order. It asks when something is unclear instead of guessing.
- WhatsApp. The same on WhatsApp, including photos.
- Your order link. A link you text or e-mail to any customer. They see your prices and order; no app, no account.
- The shop. Customers with an account see your catalog, specials and their usual items, and order by the case, the bag or the pound.
- Claude or ChatGPT. Buyers who connect their account order by asking their assistant.
- Recurring orders. A standing weekly order that fires on its own and skips what you no longer sell.
- Quotes. Buyers can ask for a price; you bid, they accept, it becomes an order.
One tap to accept. The rest follows.
Every order, from every channel, lands in one list on your phone or screen, numbered the way you count them.
- Accept, reject or edit before anything moves. Add a line, change a quantity, note a substitution.
- Pick lists with no prices, one per order or one sheet for several.
- Preparing → Ready → Out for delivery → Delivered, with a signature and a photo as proof of delivery.
- The buyer is told by text at each step: accepted, ready, on its way.
- Invoices in six styles, with your name on them, as a PDF or a print.
- Walk-in register for the counter: sell by the case or loose, charge to account, print the receipt.
- Approvals for buyers who want a manager to sign off before an order goes out.
No typing in your catalog.
- Upload a PDF, a spreadsheet or a photo of your price list; it is read line by line and checked before it goes live.
- Sell by the case, by the bag, or by the pound, each at its own price. The buyer picks.
- Specials, volume deals and account prices for a customer who gets a different number.
- Schedule a publish for Monday morning; draft now, live later.
- Product photos from your phone, shown on every order and in the shop.
- Send your price list to your customers by text or e-mail in one go.
- Your storefront, your call: visible to your own customers only, or open to buyers in your area.
Know who owes you. Keep the books the way you like them.
- Who owes you, by customer, with statements and reminders you send when you choose.
- Credit terms per customer, a limit, and a block or a warning when it is passed.
- Payments recorded as cash, check or card, with the history on the order. Fresh Connects never moves money between you and your buyers.
- Costs from your supplier's invoice: upload a photo, the costs land on your items, and the margin shows on every sale.
- QuickBooks® Online: invoices and payments mirrored as they happen. QuickBooks Desktop: an export you import.
- Sales, best sellers, unsold items and a profit report you can download.
- Sales tax on the items that carry it.
- Usage meter: your minutes and texts, so there are no surprises on the bill.
Your area, your minimums, your cutoffs.
- Service areas by state, county and city, anywhere in the US.
- A delivery minimum and fee per area; the buyer sees it before ordering.
- Same-day and next-day cutoffs in your own time zone.
- A delivery route for the day's orders, in order, on the driver's phone.
- Several locations under one business, each with its own terms.
- Walk-in hours and business hours shown to buyers.
Your team, your rules.
- Owner, manager, staff and viewer logins. Staff pick and pack; prices and money stay with the owner and managers.
- Everyone is told about a new order, an accept, an order that needs preparing, on their phone.
- Messages with your customers inside the app, with photos.
- Notifications you choose: push, e-mail, text, a weekly digest, quiet hours.
Ask Claude or ChatGPT. It does the work in your account.
Connect Fresh Connects once, with your own login. Then ask in plain words for anything you would otherwise click through, from any device.
- "What orders are waiting on me?" · "Mark 28 ready" · "Who owes me money?"
- "Here's a supplier invoice" · "Upload my price list" · "Add a photo of the romaine": it hands you a link that opens your camera.
- "Set my walk-in hours to 7 to 3" · "Text my price list to Harbor Kitchen"
- Anything that moves money, sends a message or changes a rule is shown to you first and runs only when you say yes.
- It sees exactly what your login sees on the website, and nothing more. A read-only team member's assistant is read-only too.
Restaurants, stores and kitchens: order faster, pay less attention.
- Call, text or tap your supplier's line; no account needed. With a free account, more:
- Every supplier in one place: today's prices, specials, what you usually get, side by side.
- Reorder last Tuesday's order in one tap, at today's prices.
- Lists and standing orders for the week; a cart that splits itself by supplier and warns about delivery minimums.
- Your inventory with par levels, and any supplier's invoice from a photo, so you know what you paid.
- Price alerts and a budget; a note when something you buy drops in price.
- Quotes: ask several suppliers for a price on a big order.
- Approvals: staff build the order, a manager says yes.
Get booked by the businesses on Fresh Connects.
- A listing for what you do: refrigeration, cleaning, pest control, repairs, equipment and more.
- Requests, bookings and jobs in one calendar, with your team.
- Your assistant too: "what requests came in this week", "show my open jobs".
One plan for wholesalers. Free for buyers.
- $99 a month per location, or $89 a month paid yearly.
- 300 phone minutes and 1,500 texts included every month; then 30¢ a minute and 5¢ a text.
- First 30 days free, no card to start.
- Buyers and service providers: free.
Questions people ask
Do my customers need an account?
No. They call or text your number, or open your order link. No app, no account, and it costs them nothing.
Does Fresh Connects process payments?
No. Your buyers pay you directly, the way they do today. Fresh Connects records the payment on the order and never holds or moves money.
Which accounting software does it work with?
QuickBooks® Online, mirrored as it happens, and an export for QuickBooks Desktop.
Can other wholesalers see my prices?
It's up to you. Keep your catalog to your own customers, or open it to buyers in your area. Your costs and margins are never shown to anyone.
Which languages does the phone line speak?
English, Spanish and Arabic. The caller picks, or it follows the caller.
What if the AI gets an item wrong?
It asks instead of guessing, and you approve every order before anything moves.
Can I use it from ChatGPT or Claude?
Yes. Connect your account once in either app; it then does the same things your login can do on the website, and asks before anything consequential.
Can I turn off texts and calls?
Yes, each switches on and off in Settings. Your order link keeps taking orders either way.
Where is my data kept, and is it used to train AI?
Hosted in the United States. Your orders and prices are not used to train AI models.
Can I cancel?
Yes, any time, with an e-mail to support. Your records stay available for your books.